ICBC started its move to a skills-based organization with change, not configuration.

ICBC · Public sector insurance

A health check of SuccessFactors Learning, then a 16-week first phase to lay the foundation for the Talent Intelligence Hub: a shared vision, governance, a skills taxonomy, data readiness and a business case.

How the work unfolded

1. Learning health check: Configuration, access, data, sustainment and compliance reviewed.
2. First phase, 16 weeks: Executive visioning, governance and decision rights, skills taxonomy, data readiness, business case and roadmap.
3. Build phase: The Talent Intelligence Hub, built on the roadmap.

What we delivered

• A health check of SuccessFactors Learning
• One leadership ambition for a skills-based ICBC
• Governance and decision rights
• A skills taxonomy and a data readiness assessment
• A business case and a roadmap for the build phase
• A shared steering group, RACI and change network

All client stories